Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Casumo Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website or related services, you agree to follow these terms, together with any additional rules displayed for particular games, promotions or services.

Casumo operates under licences issued by the Malta Gaming Authority (MGA/CRP/217/2012-05), the United Kingdom Gambling Commission (061549-R-336718-002), the Swedish Gambling Authority, and the Gibraltar Licensing Authority (RGL No. 126).

1. General terms and acceptance

These Terms & Conditions apply to your use of the Casumo Casino website, account services, games and other features made available through the site. They form a legal agreement between you and the relevant service provider for Casumo Casino. If you do not agree with these terms, you must not use the website or open an account.

By selecting an acceptance option, registering an account, depositing money, entering a game or otherwise using the service, you confirm that you have read and understood these terms. Additional terms may apply to specific games, payment methods, competitions, bonuses or promotional offers. Those additional terms will be shown before or during the relevant activity and should be read together with this document.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking whether online gambling is lawful for you and for complying with all applicable Australian laws and local requirements. Access may be restricted where the service is not available or where use would breach applicable law.

Changes to these terms

These terms may be updated from time to time to reflect changes to the service, technology, legal requirements or business practices. The latest version will be published on the website with its effective date where appropriate. If a change materially affects your rights or responsibilities, reasonable notice may be provided through the website or your account. Continuing to use the service after an updated version takes effect means that you accept the revised terms.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.

2. Eligibility, registration and account security

You must meet the applicable minimum age requirement before using Casumo Casino. You must also be legally entitled to use online gambling services in your place of residence. You may be asked to confirm your age, identity, address, payment information or location before an account is opened, during account use or before funds are released.

When registering, you must provide information that is accurate, current and complete. You must update your details if they change. An account must be registered in your own name and may only be used for your personal purposes. You must not create an account for another person, allow another person to use your account or hold multiple accounts unless expressly permitted.

Keeping your account secure

Keep your login details confidential and use a strong, private password.
Do not share access to your account or allow another person to place bets or play games for you.
Take reasonable steps to protect the device, browser and network used to access your account.
Notify the available support team promptly if you suspect unauthorised access, lost credentials or unusual activity.
Check your account history and transaction records regularly.

You are generally responsible for activity carried out through your account unless you have reported suspected unauthorised access without unreasonable delay. We may ask you to complete verification checks and may restrict account functions while those checks are being completed. Information supplied for verification must be genuine and must not be altered, misleading or obtained unlawfully.

We may refuse an application, suspend an account or close an account where this is necessary to comply with law, protect the service, complete verification, manage security risks or investigate suspected misuse. Any handling of remaining funds will be subject to applicable law, verification requirements and these terms.

3. Deposits, withdrawals and playing games

Only approved payment methods displayed on the website may be used. Payments must normally be made using a method held in your own name. You must not use a payment method that belongs to another person or attempt to deposit funds obtained through unlawful activity. Payment providers may apply their own terms, processing rules or fees, which are outside the direct control of Casumo Casino.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. Before confirming a transaction, check the amount and payment details carefully. You should retain your transaction records and review your account balance regularly.

Withdrawals may be subject to identity, payment and account checks. Where appropriate, funds may be returned through the original payment method or another approved method. Processing times can vary depending on verification, the payment provider, weekends, public holidays and other operational factors. Any applicable conditions will be shown during the withdrawal process or in the relevant account information.

Games and results

Games must be played in accordance with the instructions and rules displayed for each game. The outcome of a game is determined by the relevant game system and recorded in the service records. If there is a technical interruption, display error or other system issue, the affected activity may be reviewed, cancelled or corrected where permitted by law.

You must not attempt to manipulate a game, exploit an error, interfere with the website or use software, devices or methods designed to provide an unfair advantage. If a payment, balance, game result or account credit is applied in error, we may correct the error and, where lawful, reverse or recover the affected amount.

Promotions and bonuses

Promotional offers are subject to their own terms, including eligibility requirements, qualifying transactions, expiry dates, wagering or play conditions, maximum values and restrictions on games or withdrawals. The relevant offer terms will apply if they conflict with a general description of the promotion.

Unless the offer terms state otherwise, promotions are limited to one eligible offer per person, household, device, payment method or other relevant connection. We may withhold or remove a promotional benefit where eligibility requirements have not been met, an account is duplicated, or the offer appears to be misused. You should never claim an offer without first checking its conditions.

4. Responsible use, privacy and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. Casumo Casino may provide tools and information to help you manage your play, including deposit controls, time reminders, activity information, breaks or account closure options where available.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can request a break or account restriction through the available account or support channels. Restrictions may apply across relevant services and may not be reversible until the selected period has ended.

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide the service, process transactions, verify identity and age, maintain security, prevent fraud, comply with legal obligations and communicate with you about your account. By using the service, you acknowledge that this processing may be necessary for these purposes.

Prohibited conduct

Using the service while under the applicable minimum age or where access is unlawful.
Providing false, incomplete or misleading registration or verification information.
Using another person's account, payment method or identity.
Attempting to bypass location, identity, security or responsible gambling controls.
Using bots, automated systems, malicious code or other unauthorised tools.
Interfering with the website, games, servers, networks or other users.
Engaging in fraud, money laundering, theft, collusion or any other unlawful activity.
Using the service in a way that may damage the reputation, security or operation of Casumo Casino.

Where prohibited conduct or suspicious activity is identified, access may be limited while the matter is reviewed. Information may be retained or disclosed where required or permitted by law. Nothing in these terms limits any rights or remedies that cannot lawfully be excluded.

5. Suspension, liability and general legal information

You may stop using the service at any time. You may also request account closure through the available account or support channels. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, promotional activity, responsible gambling restrictions or suspected misuse.

We may suspend, restrict or terminate access if you breach these terms, fail verification, use the service unlawfully, create a security risk, misuse a promotion, provide inaccurate information or if continued access is not permitted for legal or operational reasons. We may also suspend functions temporarily for maintenance, technical work, investigations or security reasons.

The service is provided with reasonable care and skill, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, telecommunications problems, device faults, internet conditions, third-party services or events outside reasonable control. You are responsible for ensuring that your device, software and internet connection are suitable for using the website.

To the maximum extent permitted by applicable law, Casumo Casino is not responsible for losses caused by your failure to follow these terms, your misuse of the service, unauthorised access resulting from your failure to protect account details, or circumstances outside reasonable control. Nothing in these terms excludes or limits consumer guarantees, statutory rights or liabilities that cannot legally be excluded or limited in Australia.

Questions and complaints

If you have a question about these terms, a transaction, a game or your account, please use the support options made available on the website. When raising a complaint, provide a clear description of the issue and any relevant account or transaction information, but do not send passwords or unnecessary sensitive information. We may review account records and request further information so that the matter can be assessed fairly.

These terms are intended to be read consistently with applicable Australian consumer protection and gambling laws. Any dispute or legal matter will be handled under the laws and courts that apply to the relevant service and your location, unless applicable law requires a different process. The current version of these Terms & Conditions is available on this page.