Privacy Policy | Casumo Casino

About this Privacy Policy

This policy applies to personal information handled through the Casumo Casino website, related account services and communications. Personal information means information that identifies you, or that can reasonably be connected with you. The information handled will depend on how you use the site, the services you request and the choices you make.

By using the website or opening an account, you acknowledge that your information may be handled as described in this policy. Where consent is required, you will be given an appropriate choice. You can change certain choices later, although withdrawing consent does not affect processing that is permitted or required on another basis.

This policy should be read together with the website terms, responsible gambling information and any notices shown when information is collected. Privacy notices may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The current version will apply to information handled after it is published.

Information we may collect

Casumo Casino may handle different types of information about players and visitors. We aim to collect information that is relevant to the purpose for which it is used. Depending on your interaction with the site, this may include:

Account details, such as your name, date of birth, contact details, username, account preferences and information needed to manage your account.
Verification information, including identity documents, proof of details, information about your source of funds where appropriate, and records of checks carried out to confirm identity, eligibility and account security.
Payment and transaction information, such as deposits, withdrawals, wagers, winnings, payment method details, transaction references and related account records. Payment information may be handled through payment providers, and complete payment card details may not be stored by the casino site.
Communications and support records, including messages, requests, feedback, complaints, responsible gambling enquiries and information you provide when asking for assistance.
Technical and device information, such as IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location, login information and information about how you use the website.
Cookie and similar technology information, including pages viewed, links selected, session activity, preferences and information used to remember your settings or understand website performance.
Marketing preferences and interaction information, such as whether you have chosen to receive promotional messages and whether a message has been opened or used.

You may choose not to provide some information. However, certain information may be needed to open or maintain an account, complete verification, process a transaction, provide support or meet legal and security requirements. If required information is not provided, some services or account features may not be available.

How and why information is used

Information may be used for the following general purposes. The purpose will depend on the type of information and the service involved.

To create, operate and maintain your account, including managing your preferences and providing access to casino services.
To process deposits, withdrawals and other transactions, keep accurate account records and respond to payment enquiries.
To carry out identity, age, eligibility, security, anti-fraud and anti-money-laundering checks where required or appropriate.
To detect, prevent and investigate suspected fraud, abuse, unauthorised access, collusion, automated activity and other activity that may affect the website, players or service providers.
To provide customer support, answer questions, resolve complaints, review requests and communicate with you about your account or services.
To comply with legal, regulatory, court, tax, accounting, responsible gambling and record-keeping requirements that apply to the services.
To monitor, test, maintain and improve the website, its security, performance, features and user experience.
To personalise content and remember settings, where this is enabled by cookies or similar technologies and permitted by your choices.
To send service messages, such as account, security or transaction communications. These messages may be sent even when you have opted out of optional marketing.
To send marketing communications where you have provided consent or where another permitted basis applies. Marketing preferences can be changed at any time.

Information may be combined from your account activity, verification information, support interactions, device data and transaction records to help keep the account secure and provide consistent services. Automated tools may assist with security, fraud detection, account monitoring or service decisions. Where appropriate, additional review or information may be requested.

Sharing, security and retention

Personal information may be shared where reasonably necessary for the purposes described in this policy. Recipients may include service providers that support hosting, information technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security and website operations. These providers should only use information for agreed services and in accordance with applicable requirements.

Information may also be disclosed when necessary to protect players, the website or other people; to investigate suspected unlawful or harmful activity; to enforce applicable terms; to respond to a valid legal request; or to meet legal, regulatory, accounting, tax or security obligations. Information may be shared as part of a business change, such as a transfer or restructuring, subject to appropriate protections.

Reasonable technical and organisational measures are used to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other safeguards suitable for the information and the risks involved. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account access details.

Information may be processed or stored by service providers in Australia or other locations, depending on the services they provide. Where information is handled across borders, appropriate steps are taken as required to protect it and support lawful handling.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to technical, legal and record-keeping requirements.

Cookies and your privacy rights

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Casumo Casino may use them to keep the website working, maintain sessions, remember preferences, support security, understand website use and improve services. Some cookies may be provided by service providers working on website operations, analytics, communications or security.

You can manage or restrict cookies through your browser settings. You may also be able to delete cookies already stored on your device. Disabling some cookies may affect account functions, preferences, security features or the way the website operates. Where a cookie choice tool is provided, you can use it to review available options.

Requests about your personal information

Subject to applicable requirements and reasonable verification, you may ask us to access the personal information held about you, correct information that is inaccurate or incomplete, or delete information that is no longer needed or is otherwise eligible for deletion. You may also withdraw consent to optional marketing at any time. Withdrawing marketing consent will not usually affect service, security or legally required messages.

To exercise these rights or ask a privacy question, contact support@casumocasino.best. Please explain your request clearly and provide enough information to help locate the relevant account or records. For security, additional information may be requested to verify your identity before a request is completed. If a request cannot be completed in full, the reason will be explained where permitted.

You can unsubscribe from optional marketing by using the unsubscribe option in a marketing message or by contacting support@casumocasino.best. You can also update certain account details through the available account settings. Requests to delete an account or information may be subject to outstanding transactions, security reviews, dispute handling and records that must be retained for a period required by law.